Wallets
Wallet security and secrets
Keep private keys, wallet data, and support screenshots safe.
Wallet security is part of every Dexfy workflow. Treat private keys, seed phrases, recovery flows, and wallet addresses carefully.
Dexfy automation uses server-managed encrypted wallet custody. Wallet secrets are stored as versioned envelope-encrypted payloads backed by AWS KMS and are decrypted server-side only for authorized signing or reveal operations. Encryption reduces storage risk; it does not remove the need to secure your Dexfy account, email, MFA device, and automation settings.
Never expose
- Private keys
- Seed phrases
- Secret recovery material
- Auth tokens
- Full sensitive screenshots
- Large balance screenshots when not necessary
Support screenshot rules
When support asks for a screenshot, crop it to the issue. Do not include private keys, seed phrases, or unrelated wallet balances.
Operating rules
- Use separate wallets for separate strategies.
- Keep long-term holdings away from high-frequency automation wallets.
- Revoke or rotate access when a wallet strategy changes.
- Contact support immediately if you think an account or wallet was exposed.
- Enable authenticator-app MFA before funding a wallet with meaningful value.